Responsible gaming introduction

arcanebet is committed to doing everything possible to give its customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support responsible gaming and have numerous measures in place to offer checks.

Click here for more information about how to gamble responsibly, in accordance with GambleAware.

Gambling self-assessment and help organisations

For assistance in identifying whether to modify or seek help for your gambling behavior, we suggest you complete the NODS Self-Assessment in order to more impartially assess and better understand your current levels of play. If you or someone you know has a gambling problem, we advise you consider assistance from the following recognised organization, Gamblers Anonymous.

Identity checks

We take stringent steps to ensure that only people of legal age participate and enter arcanebet. Such checks include requesting the customer to submit a copy of a photographic identification documents (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity. The legal age for gaming online varies from country to country and so we advise that you check the rules of your jurisdiction before you play. Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact our Customer Support Team at any time.

Staying in control

arcanebet encourages each of its customers to actively participate in the management of their gaming account and so offers a variety of responsible gambling features.

Set deposit limits

Take financial control of your gaming account with the ability to set your own preferred deposit limits. Deposit limits may be set for the following periods:

  • A daily limit that applies for any deposits made during the last 24 hours (daily limits).

  • A weekly limit that applies for any deposits made during the last 7 days (weekly limits).

  • A monthly limit that applies for any deposits made during the last 30 days (monthly limits).

At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 7-day cooling-off period, whilst a decrease to deposit limits will be instantly applied.

If you would like to set or adjust a deposit limit, please contact our Customer Support Team for assistance.

Take a break

At arcanebet we understand that a customer’s personal / financial circumstances may change and that there will be times when it makes sense to take a short break from gambling and you can by requesting a take a Break period for any duration, including the following suggested periods:

  1. 24 hours.

  2. 48 hours.

  3. 1 week.

  4. 2 weeks.

  5. 3 weeks.

  6. 1 month.

  7. 2 months.

  8. 3 months.

Upon receipt of your request, arcanebet will take the necessary measures to place a temporary block on all accounts you hold with brands managed by arcanebet, until the break period has expired.

NOTE: Upon the take a break period expiring, your account(s) will automatically be re-activated. Alternatively, and only at your request, arcanebet will review your account(s) for a possible re-activation prior to the break period expiring and, if approved, access to participate will occur following a 7-day cooling-off period.

If you would like to take a short break from gambling, please contact our Customer Support Team for assistance.

Stop gambling – exclusion

If, at any stage, you become concerned about your gambling behaviour, or reach the point where you feel you can no longer gamble safely, you need to stop and we can help by excluding you from future participation at arcanebet, and all other brands managed by TH Gambling N.V..

Upon receipt of your exclusion request, arcanebet will take the necessary measures to:

• Block your access to arcanebet and all brands managed by arcanebet.

• Contact you with a view to returning any remaining funds held in your account(s), subject to any outstanding wagering requirements and less bonus money. A minimum refund value of 10 EUR/USD/CAD/GBP or currency equivalent applies.

• Put you in contact with a specialist gambling organisation.

NOTE: Upon a definite exclusion period expiring, your account(s) will automatically be re-activated, except when problem gambling has been cited. Likewise, in the event of an indefinite exclusion having been set, access to your account(s) will be remain blocked until such a time as you actively request to revoke the indefinite exclusion status. Upon a request to revoke an exclusion (definite or indefinite), arcanebet will consider the account(s) for re-activation and, pending the outcome of a change of circumstance review, access to return may be granted following a 7-day cooling-off period.

arcanebet reserves the right to block a customer’s access to gambling indefinitely, should it believe the individual to have a gambling problem. As a further preventative measure, arcanebet recommends you consider applying the same exclusion safeguard at other gambling operators with whom you hold accounts.

If you need to stop gambling, please contact our Customer Support Team for immediate assistance.

Activity statement

Information relating to each of your gaming sessions at arcanebet can be viewed for up to 30 days. The information includes the start date and time of your gaming session, plus its duration.

Further information regarding your activity at arcanebet can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.