Responsible gaming - Setting limits

Take financial control of your gaming account with the ability to set your own preferred deposit limits. Deposit limits may be set at your request, and may be decreased, increased, or removed entirely. An increase or complete removal of deposit limits will take effect after a 7-day cooling-off period, whilst a decrease to deposit limits will be instantly applied.

If you would like to set or adjust a deposit limit, please contact our Customer Support Team for assistance.

Take a break

At arcanebet we understand that a customer’s personal/financial circumstances may change and that there will be times when it makes sense to take a short break from gambling and you can by requesting a take a break period for any duration. Upon receipt of your request, arcanebet will take the necessary measures to place a temporary block on all accounts you hold with brands managed by arcanebet, until the break period has expired.

NOTE: Upon the take a break period expiring, your account(s) will automatically be re-activated. Alternatively, and only at your request, arcanebet will review your account(s) for a possible re-activation prior to the break period expiring and, if approved, access to participate will occur following a 7-day cooling-off period.

If you would like to take a short break from gambling, please contact our Customer Support Team for assistance.

Stop gambling – exclusion

If, at any stage, you become concerned about your gambling behaviour, or reach the point where you feel you can no longer gamble safely, you need to stop and we can help by excluding you from future participation at arcanebet, and all other brands managed by TH Gambling N.V..

NOTE: Upon a definite exclusion period expiring, your account(s) will automatically be re-activated, except when problem gambling has been cited. Likewise, in the event of an indefinite exclusion having been set, access to your account(s) will be remain blocked until such a time as you actively request to revoke the indefinite exclusion status. Upon a request to revoke an Exclusion (definite or indefinite), arcanebet will consider the account(s) for re-activation and, pending the outcome of a change of circumstance review, access to return may be granted following a 7-day cooling-off period.

arcanebet reserves the right to block a customer’s access to gambling indefinitely, should it believe the individual to have a gambling problem. As a further preventative measure, arcanebet recommends you consider applying the same exclusion safeguard at other gambling operators with whom you hold accounts. If you need to stop gambling, please contact our Customer Support Team for immediate assistance.

Activity statement

Information relating to each of your gaming sessions at arcanebet can be viewed for up to 30 days. The information includes the start date and time of your gaming session, plus its duration.

Further information regarding your activity at arcanebet can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings, and losses), deposits, withdrawals and other related transactions.